Privacy Policy

Aureply ("Service", "we", "us") is operated by Rahul Ajith. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI-powered Google review management platform at aureply.com.

1. Information We Collect

Account Information

When you register, we collect your name and email address to create and manage your account.

Google Business Profile Data

When you connect your Google Business Profile, we receive and store OAuth access tokens and refresh tokens, which are encrypted at rest using AES-256-CBC encryption. We access your Google review data (review text, ratings, reviewer names, timestamps) through the official Google Business Profile API to provide the review management service.

Payment Information

Payments are processed through Razorpay. We do not store your credit card, debit card, or UPI details directly. Razorpay handles all payment data in accordance with PCI-DSS compliance standards. We store only your Razorpay customer ID and subscription status.

WhatsApp Number

If you opt in to WhatsApp notifications, we collect your WhatsApp phone number to send review alerts and status updates via the WhatsApp Business API.

2. How We Use Your Data

We use the information we collect to:

• Provide the automated review reply service, including fetching reviews and posting AI-generated replies
• Send notifications about new reviews and reply status via WhatsApp and email
• Process subscription payments through Razorpay
• Generate analytics and reporting about your review performance
• Improve the quality of AI-generated replies and the overall Service
• Communicate with you about your account, billing, and service updates

3. Data Storage and Security

Your data is stored in a PostgreSQL database hosted in India. We implement the following security measures:

• Google OAuth tokens are encrypted at rest using AES-256-CBC encryption
• All data transmission occurs over HTTPS/TLS
• Access to production systems is restricted and monitored
• We conduct regular security reviews of our infrastructure

4. Third-Party Services

We use the following third-party services to operate Aureply:

• Google Business Profile API — to access and manage your business reviews
• Anthropic Claude (AI) — to generate contextual review replies. Review text is sent to Anthropic's API for processing; Anthropic does not use this data to train their models
• Razorpay — to process subscription payments securely in INR
• WhatsApp Business API — to deliver real-time review notifications

Each third-party service has its own privacy policy governing their handling of your data.

5. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Deletion — request that we delete your account and all associated data
• Data Export — request an export of your data in a machine-readable format
• Correction — request correction of inaccurate personal data
• Withdrawal of Consent — disconnect your Google Business Profile or revoke WhatsApp notification consent at any time

To exercise any of these rights, please contact us at hello@aureply.com.

6. Data Retention

We retain your data for as long as your account is active and you maintain an active subscription. When you delete your account or request data deletion, we will remove your personal data from our systems within 30 days. Anonymised, aggregated data may be retained for analytics purposes.

7. Cookies

Aureply uses session cookies only to maintain your authenticated session. We do not use tracking cookies, advertising cookies, or third-party analytics cookies on the marketing website.

8. Children's Privacy

Aureply is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of Aureply after such changes constitutes acceptance of the revised Privacy Policy.

Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Operator: Rahul Ajith
Email: hello@aureply.com